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Open Source Customer Support

Overview


With our information management solutions for managing the customer experience, expect to go beyond basic help-desk tickets and trackers. Use our digital platform to run an efficient help desk that focuses on going ‘above and beyond’ to increase customer happiness (and referrals!).

Why You Should Want This


  • Case stories show how our web solution can reduce support costs, especially when a reserved space for customers is implemented.
  • Prevent situations that lead to angry customers and damage to your brand

Key Features of Our Solution


  • Discussion forums
  • Technical documentation
  • Users can self-register (with optional admin approval)
  • Ticket system (for when the customer wants help in private)
  • Bug tracker (for when the issue applies to all and should be public)

What It Means


  • More ways to engage with customers on their terms
  • Differentiate service levels to niche customer groups
  • Support the lifecycle of support from registering tickets to resolving them
  • Enjoy transparent reporting and clarity over service priorities
  • Encourage customer self-service
  • Minimize data-entry and tedious back-office tasks
  • No software purchase, subscription or upgrade costs – ever!

Included Services


  • Domain name (or use our free sub-domain service)
  • Full-service hosting
  • Software upgrades
  • Backups
  • Support
  • Performance optimization
  • Training and documentation
  • SSL certificate (so your site is protected with secured protocol https)
  • Monitoring
  • Web analytics

Book a meeting with us to find out more about what we can do for you.

Meet Us